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Text back every missed call automatically for an HVAC business

Quick answer: When a call is missed during a job, send an automatic text asking for the address and issue, log the reply, and alert the on-call tech.

Last updated October 15, 2026

Steps

Connect your business phone system (a VoIP service such as OpenPhone, Dialpad or a Twilio number) so it fires a webhook or Zapier trigger on missed calls.
In Zapier, Make or n8n, send an SMS: “Sorry we missed you — this is {Company}. Reply with your address and the issue (no heat / no cool / maintenance) and we'll call back within the hour.”
Log every reply to your CRM or a Google Sheet.
Forward the reply to the on-call technician's phone.

What you need

Tools: Phone system webhook → Zapier/Make/n8n → SMS → Sheet/CRM. Costs: see each vendor's current pricing page.

What to watch

SMS consent rules (TCPA and 10DLC registration in the US): only text numbers that called you, include your business name, and honor STOP.

FAQ

Do I need to code?

No. These recipes use no-code tools like Zapier, Make or n8n. If you'd rather not set it up yourself, StorenTech AI can build it for you.

Want this built for you?

StorenTech AI can set up this automation for your business.

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