Answer pre-visit questions with an approved-document FAQ assistant for a clinic

Steps

1. Write one approved document with hours, parking, accepted insurance and what to bring.
2. Set up a website chat widget that retrieves answers only from that document.
3. Add a hand-off rule: anything clinical or personal goes to a human.
4. Review unanswered questions weekly and update the document.

What you need

Tools: Chat widget with retrieval from a fixed document. Costs: see each vendor's current pricing page.

What to watch

No patient health information goes into a tool without a HIPAA Business Associate Agreement, and the assistant must never give medical advice.

FAQ